Delivery, Returns & Policies

HOW TO ORDER

  1. Purchase direct online by logging in / signing up.
  2. Call toll-free 1-866-477-7225 within the US to place your order.
  3. For any International orders, please email us at sales@greenrushpackaging.com.

REFUND POLICY

  1. If you are not 100% satisfied with your purchase, within 30 days from the purchase date you may either return your purchased product to us for a full refund or exchange it for another product of equal value. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
  2. If your account or preferred payment method has been compromised, please contact our office immediately for a full refund and a fraud investigation to be initiated.

PAYMENT METHODS

  1. We accept major credit cards (Visa, MasterCard, and Discover) and Paypal on our online shopping cart. Please contact our office to make arrangements for any other payment method.
  2. For credit card payments, please make sure the card holder’s name, billing address, and zip code match exactly as listed on your credit cards billing address on file with your banking institution.
  3. Prepaid credit cards must have a registered billing address.
  4. All orders over $1,000.00 will be audited and proof of identification can be requested upon evaluation of the transaction in order to prevent fraud.
    • Additionally we will request the following proof of identification
      • Front and back of credit card required
      • Credit Card Authorization form required

TAXES

  1. Green Rush Packaging charges sales tax for non-resale items shipped within California.
  2. We will gladly waive the sales tax for tax-exempt customers upon proof of tax exemption status.
  3. Your tax exemption ID will need to be submitted to our Accounting Department at accounting@greenrushpackaging.com

SHIPPING

  1. All prices are F.O.B. Brea, California or Portland, Tennessee.
  2. Please allow 1-3 business days for orders to be shipped.
  3. Our normal business hours are Monday through Friday, 8:30 AM to 5:00 PM PST, excluding major holidays.
  4. All orders will receive a confirmation by telephone or email with tracking information for the shipment.
  5. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
  6. Green Rush Packaging will ship most orders via United Parcel Service (UPS). Please contact our office if an alternate shipping method is required.
  7. Green Rush Packaging will drop ship orders anywhere within the United States upon request.
  8. All international shipments will require a broker in place for receipt of the product. Tax and duties are the customers’ obligation and are not included in our transaction fees or order process.

SHIPPING HOLIDAYS

At this time, we do not ship on Saturday, Sunday or select national holidays.
Green Rush Packaging observes the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas
  • New Year’s Eve
  • New Years Day

Note: Please plan ahead to make sure your deadlines are met and your products arrive on time.

FREE SHIPPING PROMO DISCLAIMER

To qualify for our Free Shipping promotion, your STOCK order of eligible products must total $250.00 or more prior to sales tax and exclude shipping and handling. Please make sure the Free Shipping option is selected during checkout. All orders using Free Shipping will be shipped via standard UPS Ground. This offer only applies to orders shipping within the continental United States (excluding Alaska, Hawaii and all offshore United States territories).

Not all products are eligible. This offer applies to most STOCK items EXCEPT Sealers, Vacuum Sealers, Machinery, Equipment, Custom, and Custom Printed items and other select items. Not valid on previous purchases. Free shipping cannot be combined with any other offers or promotions unless stated otherwise. For any returns, please see our Returns & Exchange policy. We expect to offer this shipping special for a limited time and may withdraw it anytime at our discretion without advance notice. NOTE: If a discount code is applied to the order, the total must still be more than $250 to qualify for the free shipping option.

RETURN & EXCHANGE POLICY

  1. There is a minimum 20% restocking fee and $10 call tag fee on all returned products.
  2. No returns after 30 days from the date of purchase.
  3. All items returned for exchange must be in the original package, free of markings, and in a clean, resealable condition.
  4. Green Rush Packaging will not accept items that have been used, abused, mishandled, worn or have any missing parts.
  5. Shipping charges are non-refundable.
  6. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged, unless the products are defected or misprinted.
  7. The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs.
  8. Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.
  9. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
  10. Please be aware that replacements are subject to availability.
  11. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.
  12. Any returns that do not follow RMA procedures is subject to a $25 per case handling fee.

RMA PROCEDURES

  1. Please contact our office to request a Return Merchandise Authorization (RMA) number @orders@greenrushpackaging.com.
  2. Returned items must be received within 10 business days of an RMA number being originally issued.
  3. A copy of the original packing list must be included with the return package.
  4. The RMA number must be clearly marked on the outside of the package being returned.
  5. Green Rush Packaging has the right to refuse the shipments of any returned products without an RMA number listed on the outside of the package, or any package is over 10 business days from the date the RMA number was originally assigned.

Green Rush Packaging encourages customers to use an insured shipping method that can be tracked. We are not responsible for packages being stolen, lost in the mail, or damaged in transit.

GET FREE SHIPPING WHEN YOU SPEND $250 OR MORE! Must check "free shipping" in cart.