Delivery, Returns & Policies

HOW TO ORDER

  1. Purchase direct online.
  2. Call toll-free 1-866-477-7225 within the US to place your order.
  3. For any International orders, please email us at sales@greenrushpackaging.com.

PAYMENT METHODS

  1. We accept major credit cards (Visa, MasterCard, and Discover) and Paypal on our online shopping cart. Please contact our office to make arrangements for any other payment method.
  2. For credit card payments, please make sure the card holder’s name, billing address, and zip code match exactly as listed on your credit cards billing address on file with your banking institution.
  3. Prepaid credit cards must have a registered billing address.
  4. All orders over $1,000.00 will be audited and proof of identification can be requested upon evaluation of the transaction in order to prevent fraud.
    • Additionally we will request the following proof of identification
      • Front and back of credit card required
      • Credit Card Authorization form required
      • Picture of drivers license 

TAXES

  1. Green Rush Packaging charges sales tax for non-resale items shipped within Alaska, Arizona, Arkansas, California, Colorado, Florida, Illinois, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee and Washington.
  2. We will gladly waive the sales tax for tax-exempt customers upon proof of tax exemption status.
  3. As legally mandated by the Board of Equalization, Green Rush Packaging is required by law to collect tax exemption permits (i.e reseller) at the point of sale to qualify for any tax exemption.
  4. WARNING: If a transaction is processed without verifying tax exemption status, all refunds can ONLY be processed through the Board of Equalization. If your business qualifies as tax exempt, please contact us at 1-866-477-7225 before purchasing online to have a representative create an online tax exempt account.
  5. Your tax exemption ID will need to be submitted to our Accounting Department at accounting@greenrushpackaging.com

GRP Tax Exemption Certificate

SHIPPING

  1. All prices are F.O.B. Riverside, California.
  2. Please allow 1-3 business days for orders to be shipped.
  3. Our normal business hours are Monday through Friday, 8:30 AM to 5:00 PM PST, excluding major holidays.
  4. All orders will receive a confirmation by telephone or email with tracking information for the shipment.
  5. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
  6. Green Rush Packaging will ship most orders via United Parcel Service (UPS). Please contact our office if an alternate shipping method is required.
  7. Green Rush Packaging will drop ship orders anywhere within the United States upon request. Please select discreet shipping at checkout and a $1.50 fee, per box, will be added to your total for repackaging costs.
  8. All international shipments will require a broker in place for receipt of the product. Tax and duties are the customers’ obligation and are not included in our transaction fees or order process.

WILL CALL

  1. All prices are F.O.B. Riverside, California.
  2. Will call hours are Monday through Friday, 9:30 AM – 4:00 PM PST, excluding major holidays.
  3. Will call orders are available for pick up next business day.
  4. Our will call address is: 333 Palmyrita, Riverside, CA 92507

SHIPPING HOLIDAYS

At this time, we do not ship on Saturday, Sunday or select national holidays.
Green Rush Packaging observes the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas
  • New Year’s Eve
  • New Years Day

Note: Please plan ahead to make sure your deadlines are met and your products arrive on time.

REFUNDS, RETURN & EXCHANGE POLICY

  1. Refunds, returns or exchanges will not be accepted without a return merchandise authorization from GRP.
  2. If there is a problem with your order, you must notify us in writing within 5 business days from date of receipt to determine what resolution options are available. Requests after 5 business days may be accepted at the discretion of GRP.
  3. There is a 20% restocking fee on all returned products.
  4. All items returned must be in the original package, free of markings, and in a clean, resalable condition.
  5. GRP will not accept items that have been used, abused, mishandled, worn or have any missing parts.
  6. Shipping charges are non-refundable. The customer is responsible for all freight charges (to and from) for the returned items.
  7. Customized merchandise cannot be returned or exchanged.
  8. Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.
  9. Customers are responsible for providing correct shipping information when an order is placed. Packages delivered to an incorrect address may be reshipped at customer’s expense.
  10. Any non-receipt issues must be reported to GRP within 5 business days of the expected delivery date indicated on the tracking number.
  11. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
  12. Please be aware that replacements are subject to availability.
  13. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.
  14. Any returns that do not follow RMA procedures are subject to a $25 per case handling fee.

RMA PROCEDURES

  1. Please contact our office to request a Return Merchandise Authorization (RMA) number – sales@greenrushpackaging.com.
  2. Returned items must be received within 10 business days of an RMA number being originally issued.
  3. A copy of the original packing list must be included with the return package.
  4. The RMA number must be clearly marked on the outside of the package being returned.
  5. Green Rush Packaging has the right to refuse the shipments of any returned products without an RMA number listed on the outside of the package, or any package that is over 10 business days from the date the RMA number was originally assigned.

Green Rush Packaging encourages customers to use an insured shipping method that can be tracked. We are not responsible for packages being stolen, lost in the mail, or damaged in transit.